Public-facing design
Make complex services, information and touchpoints easier for people to understand and use.
Cross-disciplinary design and advisory
Creating intuitive experiences across services, digital products and built environments.
I use research, systems thinking and delivery experience to shape public-facing services, digital products and built environments through HENEX.
01 · Capability
Design, research and delivery, expressed as practical capability.
Research-led decisions
Use research, testing and data to guide design choices and reduce uncertainty.
Complex delivery
Coordinate people, constraints and systems so ideas can move from concept to implementation.
02 · HENEX framework
HENEX creates experience through the interaction of Human, Emotion and Nature.
A practical framework for connecting service logic, emotional context and the digital or physical environments where people act.
03 · Featured Works
Selected work across service, digital and spatial systems.
Victim Hub
A public sector service improvement case using information architecture, comparative usability testing and focused iteration.
Public SectorInformation ArchitectureAgencyEmpathy
Service and Digital
Spatial Systems
04 · About
From built environments to public services.
My work has moved from large-scale architectural delivery into UX, service design and evidence-informed public sector work, with a focus on making complex systems easier to use and deliver.
05 · Lab
A space for visual experiments, artistic studies and creative ideas.
Lab collects open-ended visual exploration, photography, sketches, small creative tools and future interaction studies beyond formal case studies.